Last Updated: June 2026
1. Company Information
This website is operated by Perú Cumbres Explore Travel E.I.R.L., a Peruvian travel agency specializing in the organization and sale of travel experiences throughout Peru.
Legal Business Name: Perú Cumbres Explore Travel E.I.R.L.
Trade Name: Perú Cumbres
Tax ID (RUC): 20607068446
Registered Address: A.P.V. Santa Fe F-3, Cusco District, Cusco Province, Cusco Region, Peru.
Phone
- +51 955 848 450
- +51 984 838 384
By booking any service with Perú Cumbres, the customer confirms that they have read, understood, and accepted these Terms and Conditions.
2. Purpose
These Terms and Conditions govern the booking and use of all tourism services offered by Perú Cumbres through:
- Official website
- Official social media channels
- In-person assistance
- Other authorized communication channels
3. Services
Perú Cumbres offers, among others:
- Day tours
- Private tours
- Group tours
- Multi-day travel packages
- Cultural excursions
- Trekking adventures
- Community-based tourism experiences
- Hotel reservations
- Train ticket reservations
- Tourist transportation
- Machu Picchu entrance tickets
- Customized travel services
All services are subject to availability.
4. Reservations
A reservation is considered confirmed only when:
- the required payment has been received; and
- Perú Cumbres sends an official confirmation by email or WhatsApp.
The company may request additional documentation or information to complete the reservation.
5. Passenger Information
The customer is responsible for providing accurate and complete personal information, including:
- Full legal name
- Nationality
- Passport or identification number
- Date of birth
- Contact information
All information must exactly match the official identification document used during the trip.
Perú Cumbres is not responsible for errors or omissions provided by the customer.
6. Prices
All prices are displayed in the currency specified during the booking process.
Rates may change due to:
- Seasonal demand
- Availability
- Supplier price updates
- Government taxes or regulations
- Operational costs
Once a reservation has been confirmed and paid, the agreed price will remain valid unless a legal or government-imposed adjustment is required.
7. Payment Methods
We accept payments through:
- Credit cards
- Debit cards
- Bank transfers
- Authorized online payment platforms
Any banking or transaction fees charged by financial institutions are the responsibility of the customer.
8. Machu Picchu Entrance Tickets
Entrance tickets to Machu Picchu are issued by the competent Peruvian authorities and are subject to official availability.
Once issued:
- tickets may have limited modification options;
- cancellations and refunds may not be permitted according to current regulations and official policies.
Customers are solely responsible for verifying the accuracy of the personal information submitted before ticket issuance.
Incorrect information, including:
- Full name
- Passport number
- National ID
- Date of birth
may result in denied entry without the right to a refund.
9. Train Services
Railway transportation is operated by authorized train companies.
Schedules may change due to:
- Maintenance
- Weather conditions
- Operational safety
- Decisions made by the railway operator
Perú Cumbres acts as an intermediary and will provide reasonable assistance whenever possible but is not responsible for schedule changes made by the train operator.
10. Tourist Transportation
Passengers must be ready at the designated pickup location at least 10 minutes before the scheduled departure time.
Perú Cumbres is not responsible for delays caused by:
- Heavy traffic
- Demonstrations
- Road closures
- Accidents
- Weather conditions
- Circumstances beyond our control
11. Cancellation Policy
Cancellation conditions vary depending on the service booked.
Generally:
- Machu Picchu entrance tickets may be non-refundable.
- Train tickets are subject to the railway operator’s policies.
- Hotel reservations follow each hotel’s cancellation policy.
- Certain services may be subject to administrative cancellation fees.
Specific cancellation terms will be communicated before the reservation is confirmed.
12. Reservation Changes
Requests to modify a reservation are subject to:
- Availability
- Price differences
- Supplier policies
- Administrative fees
Not all services can be modified after confirmation.
13. No-Show Policy
If a passenger fails to appear at:
- Hotels
- Train stations
- Meeting points
- Bus terminals
- Tour departure locations
without prior notice, the service will be considered used and no refund will be issued unless required by applicable law.
14. Travel Documents
It is the traveler’s responsibility to carry all required travel documents, including:
- Valid passport
- National identification document
- Entry visas (when required)
- Any additional permits required by law
Perú Cumbres is not responsible for denied entry due to missing, expired, or invalid documentation.
15. Health Requirements
Passengers confirm that they are physically capable of participating in the activities booked.
Customers should inform Perú Cumbres before the trip of any:
- Medical conditions
- Allergies
- Dietary restrictions
- Pregnancy
- Physical limitations
that may affect the services provided.
16. Force Majeure
Perú Cumbres shall not be held liable for delays, cancellations, or interruptions caused by circumstances beyond its reasonable control, including but not limited to:
- Natural disasters
- Earthquakes
- Floods
- Fires
- Strikes
- Social unrest
- Road blockades
- Government restrictions
- Health emergencies
- Pandemics
- Archaeological site closures
- Any decision issued by public authorities
Whenever possible, reasonable alternatives will be offered.
17. Liability
Perú Cumbres acts as both a tour operator and, where applicable, an intermediary between customers and third-party service providers.
Our liability is limited to the proper organization and delivery of the services directly contracted with our company, in accordance with the laws of the Republic of Peru.
18. Personal Data Protection
Personal information collected from customers will be processed in accordance with the applicable Peruvian Personal Data Protection legislation.
Your information will be used exclusively to:
- Manage reservations
- Issue tickets
- Coordinate travel services
- Provide customer support
- Comply with legal obligations
Personal data will never be sold or disclosed to unauthorized third parties.
19. Intellectual Property
All content published on this website, including but not limited to:
- Photographs
- Videos
- Text
- Logos
- Graphics
- Website design
- Trademarks
is the property of Perú Cumbres or its respective owners and is protected under applicable intellectual property laws.
No content may be copied, reproduced, distributed, or used without prior written authorization.
20. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republic of Peru.
Any dispute arising from the services provided by Perú Cumbres shall be subject to the jurisdiction of the competent courts of Cusco, Peru, unless applicable consumer protection laws establish otherwise.
21. Contact Information
Perú Cumbres Explore Travel E.I.R.L.
Trade Name: Perú Cumbres
Tax ID (RUC): 20607068446
Registered Address:
A.P.V. Santa Fe F-3, Cusco District, Cusco Province, Cusco Region, Peru
Phone
- +51 955 848 450
- +51 984 838 384
